Silicon Electronics (“we,” “our,” or “us”) operates siliconelectronics.co.ke, offering expert television and appliance repair services across Nairobi, Kiambu, and Kenya. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our repair services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
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Request a repair quote or service
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Contact us via phone, email, or website forms
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Schedule pickup, delivery, or on-site service
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Register for warranty or post-repair support
Types of personal information include:
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Name and contact details (phone number, email address)
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Physical address for pickup/delivery services
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Device information (TV brand, model, serial number)
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Payment information for service fees
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Photographs of damaged appliances for assessment
Automatically Collected Information
When you visit siliconelectronics.co.ke, we automatically collect:
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IP address and browser type
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Device information (mobile, desktop, tablet)
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Pages visited and time spent on our website
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Referring website URLs
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Location data (city/region for service coverage)
How We Use Your Information
We use your information for the following purposes:
Legal Basis for Processing (Kenya Data Protection Act, 2019)
We process your personal data based on:
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Contractual necessity: To provide repair services you requested
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Legal obligation: To comply with Kenyan data protection laws
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Legitimate interests: To improve our services and business operations
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Consent: For marketing communications (you can opt-out anytime)
Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in these circumstances:
Data Security
We implement industry-standard security measures to protect your information:
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Encrypted data transmission (SSL/TLS)
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Secure storage of customer records
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Limited staff access to personal information
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Regular security updates to our website
However, no online system is 100% secure. We encourage you to protect your own devices and passwords.
Data Retention
We retain your personal information for as long as necessary to:
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Complete your repair service and warranty period
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Comply with legal obligations under Kenyan law
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Resolve disputes and enforce our terms
Typically, we keep customer records for 5 years after service completion for warranty and legal purposes.
Your Rights Under Kenya’s Data Protection Act
As a Kenyan data subject, you have the right to:
To exercise these rights, contact us at info@siliconelectronics.co.ke or call +254 722 462 875.
Cookies and Tracking
Our website uses cookies to:
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Remember your preferences
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Analyze website traffic
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Improve user experience
You can disable cookies in your browser settings, but this may limit website functionality.
Third-Party Links
Our website may contain links to third-party sites (e.g., social media, payment gateways). We are not responsible for their privacy practices. Review their policies before sharing personal information.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have data from a minor, contact us immediately.
International Data Transfers
Your information may be processed outside Kenya. We ensure adequate protections are in place through:
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Standard contractual clauses
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Adequacy decisions by the Office of the Data Protection Commissioner
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Consent from data subjects
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The last updated date at the top will reflect changes. Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy questions, concerns, or to exercise your rights:
Silicon Electronics
📍 Address: Kang’ari Building, Luthuli Avenue, Nairobi, Kenya
📞 Phone: +254 722 462 875
✉️ Email: info@siliconelectronics.co.ke
🕒 Hours: Monday – Saturday, 8:00 AM – 6:00 PM
Office of the Data Protection Commissioner (Kenya)
If you are unsatisfied with our response, you may lodge a complaint with Kenya’s ODPC at www.odpc.go.ke.